caz963: (stupid hurts)
caz963 ([personal profile] caz963) wrote2009-02-07 02:59 pm
Entry tags:

Curse you, Tescoids! *shakes fist*

Question - What's the point of having an 8 grand limit on your credit card if the card issuer stops the card when you try to purchase something for more than a fiver?

Don't get me wrong - I'm glad that some companies at least are keeping a watch on what their customers spend and taking action if they think something unusual is going on. But I was just trying to buy Abigail a new bed and wardrobe for around £300, and even though I'm enrolled on one of those online verification services, I still couldn't complete the purchase using my Tesco Credit Card.

So I had to phone one of those bloody 0845 numbers, input all sorts of info using the phone keypad, listen to the first movement of Bach's Brandenburg Concerto No.6 about five times - before I finally got to speak to someone in the "fraud" department who informed me that there was a routine "fraud watch" on my card. I pointed out that this seems to happen to me a lot - I'll be trying to make a purchase of a couple of hundred quid or so, only to find the card has been stopped. Luckily, I do have other cards and even though the woman I spoke to said they'd sort it immediately, I took great satisfaction in telling her that, no, sorry, I wouldn't be using my Tesco card because I'd already used my Amex.

Tossers.

[identity profile] ozzyols.livejournal.com 2009-02-07 03:24 pm (UTC)(link)
Damn... at least with my cards/account they let you make the purchase but the card holder gets a call within a few minutes of the purchase to say "Miss Lawrence did you know...." You tell them it's you and it all okay!

[identity profile] caz963.livejournal.com 2009-02-07 05:47 pm (UTC)(link)
That would be better. What makes it even more annoying is that each time this happens, I don't get a phonecall or an email or even a letter several days later telling me what's happened. And their online service locks me out! I'm all for their trying to make things as secure as possible, but this is ridiculous.
hooloovoo_42: (Toby 2 fingers)

[personal profile] hooloovoo_42 2009-02-07 03:46 pm (UTC)(link)
Every Little Helps!

[identity profile] caz963.livejournal.com 2009-02-07 05:47 pm (UTC)(link)
Grrrrr...