(no subject)

After the discovery that BT had changed my phone number, Mr Caz called them on Wednesday and was assured that we could have our old number back and that it would be active yesterday (Friday).

Guess what?

(Altogether now...) OH NO, IT WASN'T!!!

Fortunately for my sanity, I was out for the day with the fantabulous teresadivicenzo and megwriting,but when I got home, I got the full story.

Mr Caz's FOURTH phone call to BT of yesterday went like this:

BT person - Hello and thank you for calling BT. My name is xxx, how may I help you?

Mr Caz - Yes, hello; I hope you *can* help me - I think I'm losing the will to live.

BT person - I'm very sorry to hear that sir, but I'm afraid all our systems are down at the moment, so perhaps you could call back later.

Mr Caz - That's all well and good, but seriously, I'm losing the will to live. Or no, actually, I'm thinking of getting a dog.

BT person - I'm sorry, sir, but as I say, our systems are down...

He has his moments...

BUT - this morning, hallelujah! I think I finally found and spoke to the ONE BT adviser who has more than one braincell and not only that, KNOWS HOW TO USE IT. I spent forty minutes on the phone to someone who not only took the time to listen to what I said, but actually grasped the nature of the problem, and who was able to piece together what had happened. To cut a very long and boring story short, it doesn't look like I'll be able to get my old phone number back, so I'm going to have to bite the bullet and tell everyone that it's changed. I'm sure there'll be someone I've missed, but I'll worry about that later.

( the serious bit )