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At last - Tuesday 15th. The day I get my broadband back!
Well, you remember how I said I wasn't going to hold my breath? It's just as well I didn't.
No broadband because yesterday BT told Sky not to activate it for some reason that they (BT) have chosen to keep to themselves.
I really do feel as though I'm banging my head against a brick wall. I've lost count of all the phonecalls I've made, although I do have a load of complaining emails that I've sent. Thing is, every call, every email comes from a different person and tells a different story. I've asked to speak to supervisors and/or managers, I've asked for people's names so that I can contact them again - but all to no avail.
The saga is continuing however, because BT has given a new activation date of 23rd, but I don't believe that either. Mr Caz spoke to BT at lunchtime and then they started talking about the 28th - I have no idea where the hell that came from!! When I spoke to Sky, they still tell me 23rd. I have basically BEGGED Sky to get in touch with BT so that I can get back online.
I've been promised a call back from Sky tomorrow, but I'm not going to hold my breath for that either.
But, mighty and knowledgeable f-list, I have a question for you.
I've had a look around BT's website and there isn't even a postal address for complaints any more - all there is is an email facility via the site.
I've not been able to get a name of someone that I can write to, either.
Can anyone out there suggest where I might be able to find out who and where I can write to? Short of just addressing an envelope to "The Chief Executive, British Telecom plc", I'm coming up a blank. And if anyone has any other ideas of who the hell I can complain to, I'd be delighted to hear them!
Well, you remember how I said I wasn't going to hold my breath? It's just as well I didn't.
No broadband because yesterday BT told Sky not to activate it for some reason that they (BT) have chosen to keep to themselves.
I really do feel as though I'm banging my head against a brick wall. I've lost count of all the phonecalls I've made, although I do have a load of complaining emails that I've sent. Thing is, every call, every email comes from a different person and tells a different story. I've asked to speak to supervisors and/or managers, I've asked for people's names so that I can contact them again - but all to no avail.
The saga is continuing however, because BT has given a new activation date of 23rd, but I don't believe that either. Mr Caz spoke to BT at lunchtime and then they started talking about the 28th - I have no idea where the hell that came from!! When I spoke to Sky, they still tell me 23rd. I have basically BEGGED Sky to get in touch with BT so that I can get back online.
I've been promised a call back from Sky tomorrow, but I'm not going to hold my breath for that either.
But, mighty and knowledgeable f-list, I have a question for you.
I've had a look around BT's website and there isn't even a postal address for complaints any more - all there is is an email facility via the site.
I've not been able to get a name of someone that I can write to, either.
Can anyone out there suggest where I might be able to find out who and where I can write to? Short of just addressing an envelope to "The Chief Executive, British Telecom plc", I'm coming up a blank. And if anyone has any other ideas of who the hell I can complain to, I'd be delighted to hear them!
